Frequently asked questions

StudentStay primarily provides accommodation for international students coming to the Netherlands for the first time. We welcome exchange students, full-time students, PhD students, and interns from universities or companies in the Netherlands.

Dutch nationals or students in their second year or higher can also find accommodation with us, mainly in our city center properties.

If you are in another profession or have a different situation, feel free to give us a call to explain your circumstances. We will do our best to find a suitable accommodation for you if possible.

We offer two types of rental contracts:

6-month contract (fixed dates, aligned with the school semester) The rental period is the following: 1 August till the end of January of the following year or end of January until 31 July

1-year contract (fixed dates, aligned with the school semester) The rental period is the following: 1 August till the 31 July of the following year or From the end of January till the end of January of the following year

Students over 23 years old may be eligible for housing benefit (huurtoeslag), a financial subsidy from the Dutch government to help cover rental costs. This support can amount to up to approximately €450 per month, depending on personal factors such as net worth and income. We are happy to assist you with your housing benefit application at our office. Feel free to stop by, and our team will guide you through the process!

Housing benefit is only available for accommodations that are not shared. This means it applies to studios, suites, and lofts, but not to shared living spaces. The amount of housing benefit you can receive depends on the "basic rent" stated in the rental contract. It’s important to note that there is a limit for the basic rent to be eligible for housing benefit. For 2025, the basic rent limit is €900.07. If the basic rent exceeds this amount, you will not be able to apply for housing benefit.

To check your eligibility and perform a test calculation, you can use the official online tool provided by the Dutch tax office.

If the basic rent amount is unclear or you have questions, please contact StudentStay for assistance.

Service costs are €0 when applying for housing benefit. Once you're ready to apply, you will need your DigiD to complete the process. If you don’t have a DigiD yet, you can find more information in the FAQ section about Address Registration and DigiD.

More information for the housing benefit can be found here!

Gender in Shared Accommodations

We offer a variety of shared accommodations at StudentStay, and it's important to be aware of the gender arrangements in different buildings and apartments.

Mixed Gender Shared Accommodations

• In all shared accommodations in the city center, the living spaces are mixed gender.
• On the campus, in Building A, B, and C, where 3 or 4 students live together, the apartments are also mixed gender.

Same Gender Shared Accommodations

• In dorms with 2 people, the accommodations are same gender (male or female).
• In the shared apartments with only 2 people in Building D and E, the gender is also same and not mixed.

Booking Your Accommodation

Please ensure that you book the shared accommodation that best matches your preferences. Be aware of where mixed gender accommodations are available and where they are not.

If it is extremely important to live with only the same gender due to cultural, religious, or other private reasons, please contact us before making any booking. We will be happy to assist in finding the best option for you.

This ensures a comfortable and respectful living arrangement for all of our tenants.

With your rental agreement, you can register at the municipality.

After arriving in the Netherlands, you must schedule an appointment with the municipality to register at your residential address. This appointment can be made via their website: Municipality of Leeuwarden – Registration.

Required Documents for Registration: -Valid ID or passport -Rental agreement with StudentStay

If applicable, also bring: -Marriage certificate -Divorce certificate -Death certificate (as proof that the marriage was dissolved by death) -Birth certificates of any children

If you are from Aruba, Curaçao, or Sint Maarten, you must also bring proof of de-registration.

Once registered, you will receive your BSN (citizen service number) by mail. This is your personal identification number in the Netherlands. Keep this number private as much as possible.

Applying for a DigiD After receiving your BSN, you can apply for a DigiD, which is used to access various online government services.

To apply, click here!

1. Download the DigiD app and submit your application.
2. You will receive a letter by mail with an activation code.
3. Use this code to activate your DigiD account.

This will allow you to securely log in to Dutch government websites and services.

During your stay it is possible to have letters and packages delivered. Packages should be delivered to post pick-up points such as Primera Bilgaard or Budgetfood Bilgaard. Like this you can ensure a safe delivery. Deliveries to your home address at StudentStay is not safe.

Unfortunately, it is not possible to have packages delivered to our office.

Below you can see which address you need to link to your house number for receiving letters or small packages fitting in your letterbox:

*X is the number for your studio/shared apartment/Dorm/Loft

Building A (1-111C):

Ubbo Emmiuslaan X [(Your studio/shared apartment/Dorm/Loft number] Extra info: If you are in a shared apartment you can write down your room number within the shared apartment. 8917 JA, Leeuwarden

Building B (113-243): Ubbo Emmiuslaan X [(Your studio/shared apartment/Dorm/Loft number] Extra info: If you are in a shared apartment you can write down your room number within the shared apartment. 8917 JB, Leeuwarden

Building C (245-405): Ubbo Emmiuslaan X [Your studio/shared apartment/Dorm/Loft number] Extra info: If you are in a shared apartment you can write down your room number within the shared apartment. 8917 JC, Leeuwarden

Building D (447-661): Ubbo Emmiuslaan X [Your studio/shared apartment/Loft number] Extra info: If you are in a shared apartment you can write down your room number within the shared apartment. 8917 JD, Leeuwarden

Building E (663-1023): Ubbo Emmiuslaan X [Your studio/shared apartment/Loft number] 8917JE, Leeuwarden

Building Kanaalstraat (17 - 139): Kanaalstraat X [Your studio number] 8933 AL, Leeuwarden

Building Stationsweg (15 - 15H8): Stationweg X [Your studio number] 8911 AG, Leeuwarden

Info Stationsweg: Please make sure that you do not use only the number 15 for your address. Always add the letter and number after it where you actually live. If you live e.x. in 15g3, please enter this address as your mailing address, otherwise the letters will not arrive in your mail...

Our StudentStay basic furnitures are:

Living area

• Bed (one person bed or two persons bed)
• Mattress
• Night table + light
• Desk + light
• Chairs (at least two)
• Couch (in studio, suites, lofts, shared apartments D & E)
• Coffee table (Campus)
• Wardrobe
• Laundry basket (Campus)

Kitchen

• Kettle
• Combi oven/microwave
• Fridge
• Induction stove
• Set of cutlery
• One big plate, one small plate, one bowl and one mug.

Bathroom

• Toilet brush
• small bin
• Shower curtains (not in all accommodations, please ask the office)

This list can slightly change depending on the type of accommodation. Contact us if you have any questions.

Additional appliance: Most of our accommodations have a fridge but no freezer. Please note that we do not provide freezers and installing one in your accommodation is not allowed.

Lost keys If you lost your keys please call us. We will block the lost key and give you a new one. Please note that we will send an invoice. Key tag: 25 euro House key: 50 euro Mailbox key: 15 euro

Lockouts Did you leave your place and accidentally left your keys inside? Come to the office and we will assist you. If the office is closed, please call us three times. +31 6 200 323 27

Key buddies If you have a close friend who you’d like to give access to your room, both of you should come to the office together, and we will assist you. Please note that key buddy requests are not allowed for tenants living in dorms or shared apartments.

Bed linen sets available for purchase (not rental).
Pricing based on bed size:
€125 – for a 90cm bed
€165 – for a 140cm bed
€195 – for a 160cm bed
Once purchased, the set belongs to you and does not need to be returned when moving out.

The bedlinen set includes: -Duvet 140*200 -One pillow -Bed linen set: pillow + duvet cover -Mattress cover/bed sheet (fitting your bed) -Kitchen towel -Small towel -Big towel

We do not provide a bedlinen set if you didn't book it. However, you can book it as an extra service when reserving your room.

We also do not provide any additional kitchen items beyond those listed in the "What are the basic furniture?" section. For example, pans, glasses, and utensils are not included.

If the previous tenant has left any items in good condition, we will leave them in the room for the next tenant. However, please note that you will only find these items when you check in, and we will not provide a list in advance.

It can happen that you door will blink red and not open. In this case you have to update your key. Hold your key to the scanner at the entrance 3 times for 3 seconds. You will find the instruction at the entrance of all buildings.

If you have received letters or packages with a different name in your mailbox, they are probably intended for a neighbor or the previous tenant. Please do not open these letters or packages. Please always bring the post to our office or drop them in our mailbox 7 Ubbo Emmiuslaan, 8917JA Leeuwarden. We thank you!

Your StudentStay account is your personal dashboard for managing your rental process. Here’s what you can do:

1. Dashboard & Personal Data

   • View and manage your personal details.
   • Ensure all required information is correctly filled in to be accepted for a booking.
   • Upload a readable scan of your ID card (front and back).
   • Provide details on how many months you have lived in the Netherlands before your rental contract starts (this will be verified with the municipality). If you have lived in the Netherlands in the past months or years, at a younger age, or if you were born there, please enter the total number of months accordingly and inform us.
   • Enter bank details for the deposit return—keep this account active until your rental contract ends or update it on time. Find more information in the FAQ Payment section and click on deposit.

2. Booking & Payment

   • Login with your email and password to access the platform for making bookings.
   • Select the correct availability period
   • Follow the guided booking and payment process step by step.
   • Track the status of your booking and payments in real time.
   • Find your rental payment invoices in the Invoice section.
   • Choose from different payment methods to pay your rent easily.

3. Documents & Maintenance

   • Access your rental contract and other important rental documents in the Documents section.
   • Submit maintenance requests through the Maintenance section.
   • For details on how to request maintenance, please check the FAQ about Maintenance Requests.

By keeping your details accurate and up to date, you ensure a smooth rental experience.

Please visit the Tenant Insight section on the StudentStay website and review all the necessary information. If you have any further questions, kindly check the FAQ again before reaching out.

Please visit the Tenant Insight section on the StudentStay website and review all the necessary information. If you have any further questions, kindly check the FAQ again before reaching out.

Please visit the Tenant Insight section on the StudentStay website and review all the necessary information. If you have any further questions, kindly check the FAQ again before reaching out.

We offer several additional services to make your stay more comfortable. These can be booked during your apartment booking process and are paid together with the deposit. You can also book them later, even after check-in, depending on availability.

1. Bike Rental 🚲

• Cost: €120 per semester
• Duration: Can be booked for 6 or 12 months and extended if needed.
• Maintenance: We take care of bike maintenance.
• Loss Policy:
  • If your bike is lost and you don’t have the key, you must pay for the lost bike.
  • If your bike is lost but you still have the key, you don’t have to pay for the loss.

2. Fire & Theft Insurance 🔥🔒

• Covers fire and theft damages for your rented room or apartment.
• Important: This insurance does not cover damages in common areas.

3. Bed Linen Sets 🛏️

• High-quality bed linen sets available for purchase (not rental).
• Pricing based on bed size:
  • €125 – for a 90cm bed
  • €165 – for a 140cm bed
  • €195 – for a 160cm bed
• Once purchased, the set belongs to you and does not need to be returned when moving out.

It is possible to add one or more people to your rental unit, depending on the type of unit. The rental cost remains the same, and the total price is shared by all tenants. The main tenant will pay the rent to StudentStay, while the other tenants will privately pay their share to the main tenant.

• Studios, lofts, and suites can accommodate up to 2 people.
• Larger lofts with two sleeping areas can accommodate up to 3 people.

The main tenant must handle the booking and pay the deposit. Other tenants should create a tenant profile at StudentStay and send us a brief email or call to confirm they wish to join the rental unit with the main tenant. We will then conduct final checks and confirm if they can be added to the unit.

If you are a student and have a partner or children, please contact us to discuss the available options.

You can cancel your booking at any point before completing all the required steps. To cancel, please send us an email. If you have already completed the booking process, including payment, and wish to cancel, please refer to our cancellation policy below.

September Semester:

• If you cancel before July 1st, we will refund all payments, minus a €55 cancellation fee.
• If you cancel between July 1st and July 15th, we will refund all payments, minus one full month of rent.
• After 15th of July, please read below.

January Semester:

• If you cancel before December 1st, we will refund all payments, minus a €55 cancellation fee.
• If you cancel between December 1st and January 15th, we will refund all payments, minus one full month of rent.
• After 15th of January, please read below.

After 15th of July or after 15th of January a booking or rental contract cannot be terminated unless you do not start with your studies or you have discontinued your study program. A cancellation fee equivalent to one month's rent will be charged, and your contract will be terminated at the end of the month in which the cancellation is officially requested. To make an official cancellation request, you must provide a document from the university confirming that you will be stopping your studies. If you decide to quit your studies, you may remain at StudentStay until the end of your contract, if you wish, subject to approval by the StudentStay team.

An extension of a rental contract is only possible under certain conditions. For tenants on a campus (and city center) with a 6-month contract, an extension for another 6 months is generally allowed if you were a new student arriving for the first time in the Netherlands, when the first rental contract started.

To request an extension, tenants need to log in to their StudentStay account and go to the 'Booking' section. There, you will find the option to request an extension for your stay. The management team at StudentStay will review your request and decide whether an extension is possible. You will be informed of their decision within three weeks.

Please note that rental prices may change when extending your contract. Extensions can be requested during specific months:

• In October, for the rental period from February to July.
• In March, for the rental period from August to January.

If you have any questions or need assistance, feel free to visit our office or contact us by phone.

You can click on each accommodation for more details. By scrolling through the photos, you'll also find the floorplans.

All floorplans for each building on campus, including Kanaalstraat, are compiled in a single document for a clearer overview.

Floorplan Building A

Floorplan Building B

Floorplan Building C

Floorplan Building D

Floorplan Building E

Floorplan Kanaalstraat

For the September semester, you can book a room starting the 1st of April. For the January semester, you can book a room from the 1st of November. The deadline for guaranteed housing for EU students is the 10th of May (September semester start), and the 1st of December (February semester start). For non-EU students, the deadline for guaranteed housing is the 1st of July (September semester start) and the 12st of December (February semester start).

1. Create a tenant profile

• The first step is to create a tenant profile.
• Please fill out the form carefully because we are going to use the data for your rental agreement.

2. Book the most suitable room

• The next step is to find the most suitable room for you.
• When you are done with the booking, you will receive a confirmation email.

3. Wait for the approval

• Between 3 - 14 days, you will receive another email whether we can approve your booking or not.
• The admission procedure follows strict rules
• For dorms and shared apartments, age, gender, etc. are checked to ensure a suitable living situation for everyone.

4. Sign contract and make first payment

• After approval, you will receive an e-mail with all the necessary information. You can read and then accept the rental contract and you can make the payment (deposit+first rents) all in your account. You have at least 3 days time!
• Please make sure to put in the correct reference number and amount when you make the transfer. (Please go to the FAQ Payments section to read more)

5. Fill out the arrival form

• Please complete the arrival form on our website to ensure a smooth and efficient check-in.
• If you are late, please write a WhatsApp message or call +31 6 200 323 27.

7. Check in

• When you arrive at our office, please have your ID/ Passport and your room number ready.

8. Move in :)

• After checking in, the last step is to move into your room and make it cozier and comfortable for yourself.

The booking procedure consists of these following steps: applying for a room, waiting for approval from StudentStay, signing your contract, and paying your one-off invoice.

After paying for the invoice, your booking is completed and the room is reserved for you. This means you cannot make a preliminary reservation without completing all booking steps.

We kindly ask you to sign the contract within 48 hours after your booking has been approved. You will receive a notification when your booking has been approved.

You can cancel your booking at any point before completing all the required steps. To cancel, please send us an email. If you have already completed the booking process, including payment, and wish to cancel, please refer to our cancellation policy below. Note that these policies also apply when extending an existing contract or transferring within StudentStay, even if the booking process has not been completed.

September Semester:

• If you cancel before July 1st, we will refund all payments, minus a €55 cancellation fee.
• If you cancel between July 1st and July 15th, we will refund all payments, minus one full month of rent.
• Cancellations are not accepted after July 15th or once your contract has started, whichever comes first. No refunds will be issued for cancellations after this point.

January Semester:

• If you cancel before December 1st, we will refund all payments, minus a €55 cancellation fee.
• If you cancel between December 1st and January 15th, we will refund all payments, minus one full month of rent.
• Cancellations are not accepted after January 15th or once your contract has started, whichever comes first. No refunds will be issued for cancellations after this point.

No, you can only apply for one room. Double bookings will be rejected. If you changed your mind and wish to change rooms, please contact us.

No, our contracts are for either one semester or two semesters, depending on your university. If your study program in the Netherlands is for one semester only, you can book a room for one semester. If your study program is for two semesters or more, you can only choose a one-year contract. We can only make exceptions in special cases, in accordance with your university. Please contact us if you wish to discuss the possibilities.

Yes, it is. You can see the room numbers and apartment numbers when booking your room. We provide floor plans of our buildings with our pictures of the rooms, so you can book adjacent rooms with friends. For shared apartments, you could book different rooms in the same apartment. Be sure to book together and simultaneously, to minimize the risk that someone else books the room before your friends do.

No, StudentStay does not allow pets in our building. We make exceptions for service dogs (please contact us for details).

Our student accommodations are usually fully booked throughout the year. This means that we cannot show you our rooms. We try to give you the best impression as we possibly can by providing pictures of the accommodation and a floor plan (on which you can see the location of the room within the building, number or windows, etcetera).

Not all of our rooms and buildings are standardly accessible for wheelchairs. If you require a wheelchair friendly room, please contact us directly for personal advice on this subject.

Please note that it is not allowed to book a dorm or shared apartment if you are older than 23 years old. Additionally, certain accommodations may have gender restrictions, which will always be specified in the informaiton section of the unit.

No, our contracts are fixed and you cannot prematurely end your contract. The contracts are for either one semester or two semesters, depending on your university. If, during your stay, you are forced to quit your study program and are returning to your home country due to reasons beyond your control, we can allow you to terminate the rental agreement. This can only be done in accordance with your university and a termination notice and cancellation fee of a full calendar month applies.

Yes, you can. You can live at our campus for up to one year. Therefore, if you initially have a lease for 6 months, we will give you the option to renew for an additional 6 months on campus. The deadline for a guaranteed extension is end of March for the following winter semester and end of October for the upcoming summer semester. We will specify the exact dates via email. If you have lived on campus for one year, you can extend your student stay in other accommodation provided by us in the city center of Leeuwarden. In this situation, you can book suitable accommodation from the 1st of April (for the winter semester) and from the 1st of November (for the summer semester).

Please note that we do not currently accept credit cards. You can transfer the deposit and rental payment only with national or international bank transfers. We will always send you the bank account number (IBAN) with the correct amount in an invoice via e-mail.

Our campus buildings are for students only and not equipped for parents or children. If you have a family that moves to the Netherlands with you, please contact us to see if we can make you a custom offer.

Your rent includes payment for: utilities (gas, water, electricity, heating) and internet Wi-Fi (except Stationsweg Complex). If you rent a furnished room, your rent also includes payment for furniture. If you live in a private studio, you are eligible for paying taxes for contamination of water and disposal of garbage. This is not included in your rent. If your monthly income is less than roughly €900 and if you do not have any savings, you can try to apply for exemption of payment. Please continue in the FAQ section Taxes Water and Waste

Other than the standard furniture, the kitchens (both shared and private) are equipped with a cooking stove (electric), a refrigerator (no freezer) and microwave oven. We provide laundry machines in all of our buildings. The campus buildings of Ubbo Emmiuslaan and Kanaalstraat are also equipped with dryers. All campus buildings and houses for international students have vacuum cleaners that you can use for cleaning your room. All buildings have areas where you can park your bicycle for free.

The big parking space next to the buildings A,B,C is not free of charge. An “abo” is not possible. The regular price for parking is 3,50 €. With a NHLStenden student card, this price may vary.

The big parking lot next to Building D and E is free of charge 24/7.

Delivery of the room

Returning the keys + garbage card

Notice of de-registration/notice of relocation

End-inspection

Receiving your deposit

Cleaning

The room must be in perfect condition. This means: in the same condition as it was when you moved in. Please make sure that the room is perfectly clean and that all personal properties have been removed. We also expect to find no damages to the room/house. In case your room comes with shared areas, we expect the same from these areas.Make sure that you (together with the other tenants of the apartment) clean the kitchen (incl. kitchen cabinets and refrigerator), bathroom, toilet, and hallways.

Furniture

The rented furniture must be complete and undamaged. Most damaged furniture cannot be repaired and needs to be replaced completely. If you already know that you damaged furniture or if something is missing, we would appreciate if you let us know well in advance.

Donation of second-hand items

If you have purchased additional services a bed linen package you do not need to return these. You have bought these items and they are yours to keep. We do not want you to leave anything personal of you in the room. Please sell, donate or throw them away if you do not need them anymore. You can bring your items to Estafette in case you want to donate them and give it a second life.

Removal of bulky waste

If you want Omrin to remove your bulky waste from your house, do not forget to register via Omrin.nl or via the Omrin Afvalapp. Bulky waste is collected three times a year free of charge.

You need to hand in your key(s) in time. This means: on the last day of your rental agreement no later than 9 AM (in the morning). Please double check the end-date in your profile.

​ You need to hand in the key(s) at our office at the address: Ubbo Emmiuslaan 7, 8917 JA Leeuwarden. Place the key in an envelope, provided with your name and address of the room and place it in the mailbox of StudentStay which is number 7. In case that the office is manned, this is also possible. In case you hand in the key(s) too late, we charge €50. Not handing in the key(s) at all means no refund of deposit.

Do not forget to hand in the garbage card together with the key(s). Please do not leave the card in the room. If you do not have your garbage card anymore, please contact us.

You have registered yourself at the municipality of Leeuwarden. It is very important that you also de-register. Not doing this will cause problems for you, for us, and for the future tenant that has booked your room.

​ Please sign out of your address (de-registration). This is of utmost importance for you, for us and for the municipality. If you move to another location within Leeuwarden, you can de-register here!

If you are leaving the Netherlands and moving your address to another country, please de-register here!

After we have received the keys, we will do an end-inspection in the room.

We will send a cleaning company to clean the room and the communal areas if it is not fully cleaned. Be aware that this can be expensive. Cleaning is more time consuming than you might think, also for a small room.

If things are not in order, the costs for cleaning and/or reparation will be deducted from your deposit.

We advise you to take photos yourself, when you leave your room, as proof of how you left it.

Your deposit will be returned within 4 weeks after the end date of your rental contract. We want to kindly ask you to not call or e-mail us about your deposit before this 4-week reimbursement period has expired. If you have not received your deposit after these 4 weeks, please read our updates on the insight section.

You will receive an email before your check-out with more information/instructions to request your deposit back. From there you will exactly know what to do and request your deposit back.

You can decide for yourself on which bank account you want to receive the deposit. If your bank is from a SEPA country we only need your name and IBAN. For other countries, we need more details. Without your bank information, we are not able to transfer the deposit. Please not that the costs of a non-EU transfer are paid by the recipient.

Not filling in your bankdetails in time, incorrect or not at all, leads to you not receiving your deposit back in time. There is no automatic action taken from StudentStay's side if your bank details are incomplete, incorrect or not passed on. You are therefore fully responsible for passing on the correct bank details. It is legally not allowed to settle your last month of rent with your deposit.

The security deposit is a one-time payment required to secure your booking. StudentStay holds this deposit for the duration of your stay.

Payment Process

Once your booking is approved, you will receive a payment link to transfer the deposit. You will have approximately three days to complete the payment. Please ensure that you include the correct reference number when making the transfer.

This payment also include:

-Your first rental payment. It covers the days from the start of your rental contract of the first month. If your contract begins in the middle or at the end of the month, you will only pay for those days together with the deposit. Otherwise, it will be the full monthly rent for your first rental month paid together with the deposit.

-Any additional service costs you have booked (bike, insurance, bed linen set)

Deposit Refund

After your rental contract ends, we will refund the deposit to your chosen bank account (including foreign accounts). If there are any damages or if a professional cleaning is required, the necessary costs will be deducted from the deposit.

The deposit cannot be used to pay rent. Your refund will be processed 4–5 weeks after your contract expires. To ensure a timely refund, please provide your bank details (yours or a family member’s) in the information section of your tenant profile.

Make sure your bank details are updated before your contract ends to avoid delays in the refund process. Please be aware that we do not reply to emails regarding the deposit within the first 4-5 weeks.

Please note: cash payments are not accepted for the deposit.

Each month, around the 21st of a month, you will receive an email with a payment link for your rent for the upcoming month. (Example: 21st of April you get the invoice for the May rent)

How to Make the Payment

1. Click the link in the email to access your tenant profile on our website.
2. Navigate to the ‘Invoices’ section, where you can find both your current and previous invoices.
3. Click ‘Click to Pay’ to view a breakdown of the costs.
4. Press ‘Pay Invoice’, choose your preferred payment method, and complete the payment.

Important Payment Details

• Always include the reference code when making your payment.
• If the reference code is missing, our financial department may not be able to allocate your payment, and it could be refunded to your account.
• If you forget to include the reference number or put an incorrect rental amount, the payment might not be processed well and send back to your account. Please be aware that due to this delay, extra charges could apply. Make sure to pay always on time.

Payment Confirmation

Once we receive your payment, you can check its status in your profile. The invoice status should change from ‘Payment Due’ to ‘Paid’. This might take a couple of days when you are making an international transfer.

Payment Deadline

You have 10 days to complete your payment, meaning the deadline is the 1st of each month.

Please note that any cash payments are not accepted.

StudentStay applies certain fees and fines in specific situations, which are outlined below:

If you lose your key, you can visit our office to get a replacement. The cost for a new key tag is €25, and a mailbox key costs €20. For residents in the city center, if you lose your house key, the replacement cost is €50. An invoice for the replacement will be available in your StudentStay profile.

If we find your trash next to the container or in the wrong bin, you will receive a €50 fine. The invoice for this will be available in your StudentStay profile, where you can make the payment.

Smoking inside your room is strictly prohibited. If you are caught smoking, you will receive a €100 fine. This will be invoiced through your StudentStay profile or deducted from your deposit refund. If smoking continues inside, we will take further action, which could result in the termination of your rental agreement. Another fine will be sent and the deposit kept.

If you are planning a party and wish to book the party room, only a €50 deposit is required. You don't pay any rent for the party room on the campus. This deposit must be paid in cash at the StudentStay office before your event. After your event, you can collect the deposit once the room is properly cleaned. However, if the room is left dirty or if any items are missing, the cleaning or replacement costs will be deducted from the deposit.

When making your booking, you have the option to add services such as a bed linen set, fire and theft insurance, or a rental bike.

The cost for these additional services will be included in your first invoice, which is the invoice for the deposit payment required to secure your booking. Please note that the payment for these services is a one-time fee.

If you decide at a later stage (during or after check-in) to get additional services, please pass by the office. We are glad to help you.

When making a payment through your profile, you can choose from several available payment methods:

iDEAL

If you have a Dutch bank account, iDEAL is the best option for you. This allows you to make a direct transfer via your bank’s app. You can open your Dutch bank app and click on QR code scanner. You scan the QR code which is shown on the StudentStay profile when you have chosen the method iDeal.

Bank Transfer (SEPA)

If you select this option, you'll be provided with an overview of the payment details and reference number. After clicking ‘Submit,’ you will receive an email with the same details. If someone else (e.g., a parent) is paying for you, you can forward this email to them. The payment can be made from your account using the details in the email. Please note that it may take a few days for us to receive the payment, so the status of your invoice may not be updated immediately. Make sure to double check all details especially the IBAN, amount and reference number. You are transferring the amount to Stichting Pay.nl!

Bancontact

This option is available for Belgian bank accounts. You can make a direct transfer via your bank’s app.

Przelewy24

For Polish bank accounts, you can use Przelewy24 to make a direct transfer through your bank’s app.

Multibanco

If you have a Portuguese bank account, you can use Multibanco to make a direct transfer via your bank’s app.

Payconiq

Available in Germany, Luxembourg, and Belgium, Payconiq allows you to make a payment by scanning a QR code. Once scanned, you can complete the payment using your bank’s app.

Online Bank Payment

This option lets you make a direct bank transfer. You’ll be able to select your country and bank during the process. It is available for a selected group of European countries.

Rent payments are due on the 1st of each month. If you anticipate a delay in payment, please inform us in advance before the deadline, by calling us or passing by the office. If a payment is missed, we will reach out to you.

If the rent remains unpaid for an extended period or if you have already checked out with outstanding invoices, we will escalate the case to a collection agency. This may result in additional costs. To avoid extra charges, please make sure to pay on time or clearly communicate with us regarding any delays.

If there is a delay in the payment of the deposit our booking system will automatically cancel your booking. For the cancellation policy kindly check the tenant insights. If you think you will not be able to fulfill the deposit within the payment period of 3 days, please let us know in advance so this can be taken into consideration.

WARNING: NEVER leave anything next to the container! Fines of minimum €50 will be imposed for violations.

Campus Residents Each accommodation has been issued a garbage card for residual waste. If you live in a shared apartment or dormitory, you will share this card with your roommate(s). Several waste containers are located outside between the buildings and the parking lots of building A/B/C and D/E.

General Waste Container (here you will need your garbage card for): What to dispose of: Non-recyclable items.

Note: If the container is malfunctioning, you can use the containers at the other buildings (A/B/C and two at D/E). Your card will work at both locations.

Reminder: Do not leave items outside the container; fines will apply.

Click here for an instruction video!

Paper Container What to dispose of: Paper products only (note: some plastic paper boxes are not suitable).

Tip: Please fold large boxes to fit inside the container, and do not leave them outside.

Green Organic Waste Container: What to dispose of: Organic waste, including garden scraps, fruits, and vegetable peels. Bag Requirement: No bag is necessary, but if you choose to use one, it must be biodegradable.

Glass Containers Location: Only available at buildings A, B, C

Omrin waste guideline

Each accommodation has been issued a garbage card.

General Waste Container (here you will need your garbage card for)

What to dispose of: Non-recyclable items.

Bag Requirement: Use plastic bags.

Access: Requires your garbage card to unlock.

Note: If the container is malfunctioning or full, you can use the containers at Achter de Hoven 66. Your card will work at both locations. Reminder: Do not leave items outside the container; fines will apply.

Paper Container and glass container

What to dispose of: Paper products only (note: some plastic paper boxes are not suitable). All different type of glass.

Location: There is a paper and glass container only 2 minutes away walking from your Kanaalstraat building. It is located on the opposite street side of the address Willem Lodewijkstraat 3, Leeuwarden.

Click here to check out this location.

Note: Refer to the guide if unsure about what to include: Omrin Waste Guide. Tip: Please fold large boxes to fit inside the container, and do not leave them outside.

Organic Waste Container

What to dispose of: Organic waste, including garden scraps, fruits, and vegetable peels.

Bag Requirement: No bag is necessary, but if you choose to use one, it must be biodegradable.

Location: There is no Organic waste container in front of the building, but one can be found a few meters from the building at: Achter de Hoven 66.

In the shared houses, you will find three types of waste containers at the front (or back) of your house:

General Waste Container (Pink Top)

What to dispose of: Non-recyclable items in plastic bags.

Paper Container (Blue Top)

What to dispose of: Paper products only.

Note: Refer to the guide if unsure about what to include: Omrin Waste Guide.

Organic Waste Container (Green Top)

What to dispose of: Organic waste (biodegradable bags optional).

If your card is not unlocking the container, please try it on another container to ensure that the container is not defective. If the card still doesn’t work, please call us or come to the office, and we will order a new card. DO NOT leave anything outside or next to the containers!

The garbage card will be delivered to your mailbox within 10 days. In the meantime, you can either use a friend’s card or visit the office to get a temporary card to dispose of your bag, but please remember to return it right after use after a maximum of 15 minutes.

Each accommodation comes with one card. If you live in a shared apartment or dorm, you will need to share the card with your roommates.

Tip: Don’t carry your garbage card with you all the time—leave it in your accommodation when you don’t need it.

Some minor maintenance issues can be solved by the tenant without needing a technician. These typically include:

🔧 Clogged drains :

-Kitchen/Bathroom sink: Unscrew the siphon underneath the sink and clean it. If it doesn't solve the issue please contact us.

-Shower drainer: Lift up the metal shower drainer, you do not need any tool for that. You can use the back of a spoon to lift it up. Underneath you will find a filter. Clean everything and place it back. This has to be done at least once a month and is the tenant responsibility.

💡 Replacing light bulbs : If a light stops working, check and replace the bulb if needed. You can get a new light bulb at the office of StudentStay.

🍳 Induction stove error: It can happen that the stove needs to be reset. To do so: Find your electricity board (at the entrance of your studio) > Push both yellow buttons and wait at least 30 seconds > Push up the fuse, the electricity will turn on again > The stove will make a beep sound > Check the stove, it should work again correctly. If not, please call us. You can find the instruction video here!

If you are facing an issue, please check all our instructions pictures/videos here!

Please find here the instuctions for the washing machines: building C an B and building A

Please check in which building you have your accommodation. Then you can find out what kind of stove is in your accommodation.

Building A: Electric (regular pans)

Building B: Electric (regular pans)

Building C: Induction pans

Building D: Induction pans

Building E: Induction pans

Kanaalstraat: Induction pans

Downtown accommodations: Electric or gas stove

Go to your profile > Maintenance > Create a maintenance request > Fill out the form > Add pictures/video > Click on submit request.

Once reported, we will send a technician to fix the issue. They usually arrive within 3 working days. If the issue can be resolved by the tenant, we will send an email with instructions and information.

Once you have submitted your maintenance request, our team will assign it to the appropriate technician. They will fix requests as soon as possible. If the issue can be resolved by the tenant, we will send an email with instructions and information.

If you do not provide access to your room, our office will contact you to schedule an appointment. Please note that this may result in a longer waiting time.

Important: Our technicians are available Monday to Friday between 08:30 and 16:30. We do not schedule appointments in the evenings or on weekends.

You are facing a big leakage, no electricity, no heating or dangerous situation that need to be taken care of right away. Please CALL US!

We are also available on the evenings and weekends. Please call 3 times and send "Emergency (with the emergency issue)" via WhatsApp.

What is not an emergency? Light doesn't work, clogged drainer, etc.

All campus accommodations feature state-of-the-art underfloor heating, with a maximum temperature of 22 (23)°C. You can reduce the heating at any time. If the display indicates that the battery needs to be replaced, please visit our office to pick up new batteries.

At times, the heating may display a temperature slightly below 22(23)°C. If you feel cold, ensure that the small vent above your windows is closed, along with the windows themselves.

Ventilation is always active in buildings A, B, and C. You will find ventilation points in your bathroom, on the kitchen ceiling, and in the cooking hood. Even if you don’t hear air noise from the range hood, rest assured it is still functioning—it is simply very quiet.

In buildings D and E, ventilation can be adjusted digitally. In Kanaalstraat and Stationsweg buildings, ventilation operates automatically.

Click here to find our intruction video's!

If you don't have electricity, please check the power box at the wall next to your entrance door and switch all fuses up.

Is your induction stove not working anymore? You have an error code, or you cannot select a plate to warm up?

​​Please proceed as it follows:

1. Please go to the power pox next to your entrance. Push the yellow button in building D and E. Or turn down the two large black switches in building A,B and C. Or at Kanaalstraat please push down the switch infront of your entrance door
2. Wait 30 seconds
3. Pull up the fuses again

The induction will make a beep sound and will start working. If not repeat one more time. If not working, please create a maintenance request.

You may be required to pay two types of taxes from the Noordelijk Belastingkantoor:

1. Watersysteemheffing (Water System Charge)

This tax helps fund the construction and maintenance of dikes and pumping stations, ensuring clean water in ditches, lakes, and ponds.

2. Zuiveringsheffing (Sewage Tax)

This tax is for wastewater treatment. It covers the cleaning of water from your sink, washing machine, toilet, and shower before it is released into nature.

You don't want to pay? Exemption from Taxes (Kwijtschelding)

If you're unable to pay these taxes, you can apply for an exemption (kwijtschelding). The guide on how to request an exemption is available here!

If the Noordelijk Belastingkantoor approves your exemption request, they will cover the taxes for you. If your exemption is denied, please refer to point 8.2 in the rental agreement to check if StudentStay can pay the taxes on your behalf.

Please do not pay the taxes yourself if this is the case. We cannot reimburse you for the payment but can only make direct transfers to the Noordelijk Belastingkantoor.

Accessing the Noordelijk Belastingkantoor Online Platform

You can access the Noordelijk Belastingkantoor's online platform, ‘MijnNoordelijkBelastingKantoor,’ by logging in with your DigiD. In this platform, you can review your personal information and submit your exemption request.

If you don't have a DigiD yet, please read further in the FAQ general questions section and search for Address registration and DigiD.

In Leeuwarden, there are three types of taxes you may be required to pay to the municipality (Gemeente):

1. Rioolheffing (Sewer Charge)

This tax funds the maintenance and replacement of the sewer system, ensuring the proper disposal of wastewater.

2. Waterzorg Tarief (Water Management Charge)

This fee helps prevent flooding in public areas. The municipality invests in drainage systems, additional ditches, ponds, and underground water storage to manage excess water and minimize potential damage.

3. Afvalstoffenheffing (Waste Tax)

This tax covers the collection and processing of household waste by the municipality. Each time you scan your trash card, the municipality charges a fee of €0.67

You don't want to pay? Exemption from Taxes (Kwijtschelding)

If you are unable to pay these taxes, you can apply for an exemption (kwijtschelding). You can find the guide on how to request an exemption here!

If your exemption request is approved, the municipality will cover the taxes for you. However, if your exemption request is denied, please refer to point 8.2 in the rental agreement to see if StudentStay can pay (reimburse or not reimburse) the tax on your behalf. If we would reimburse them, do not pay the taxes yourself. We cannot reimburse you (tenant), we can only make direct payments to the municipality.

Accessing the Digital Tax Environment

The municipality's online platform is called the ‘Digitale Belastingsbalie’ (Digital Tax Desk). To access this platform, you must log in with your DigiD. If you don't have a DigiD yet, please read further in the FAQ general questions section and search for Address registration and Digid.

In the Digital Tax Desk, you can review your personal information, check open posts, and submit your exemption request along with any required documents. Go to the tenant insight section on this website to get to know about the exemption application process.

Handling Taxes for Dorms and Shared Apartments on Campus For tenants living in dorms or shared apartments on campus, there is no need to apply for a tax exemption. When you receive a tax invoice, simply send a clear scan of the invoice to info@studentstay.com. We will handle the payment for you.

However, it is your responsibility to promptly send the tax invoice to StudentStay. Any additional charges due to a delay in payment will be your responsibility to settle.

For Tenants in Studios, Suites and Lofts (Not in Dorms or Shared Apartments on Campus) If you're not living in a dorm or shared apartment on campus, you can apply for a tax exemption. If your exemption request is approved, the municipality or Noordelijk Belastingkantoor will waive the tax. However, if your exemption is denied, please refer to Article 8 of your rental agreement for guidance on how to proceed.

If your rental agreement states that StudentStay can cover the tax payment in case of a rejection, please email us a clear scan or photo of the original tax invoice and the rejection letter. We will then make the payment for you.

Please note, if the rejection was due to missing information on your part, StudentStay cannot cover the tax. In that case, please contact the municipality or Noordelijk Belastingkantoor to find out what additional information is needed to properly process your request.

If your rental agreement specifies that StudentStay will not reimburse the tax (Rental contract clause 8.2) in case of a rejection, we cannot cover the payment for you. If you disagree with the exemption rejection, you have the option to file an objection.

You can find the guide on how to request an exemption here!

Our party rooms:

1. Party Room Campus (For all StudentStay tenants)
2. Party Room Kanaalstraat (only for Kanaalstraat tenants)

You can use the party room from 16:00h of the day of the event until the following day 14:00h.

Looking to host a party or gathering? StudentStay offers a party room in the basement of Building A on the campus, that you can book free of charge for Fridays and Saturdays. All you need to do is pay a cash deposit of 50 € which will be returned to you if you leave the room in an absolutely clean and tidy condition.  

The party room may only be booked by StudentStay tenants. The Kanaalstraat party room exclusively for Kanaalstraat tenants. Kanaalstraat tenants do not pay a deposit!

Check for availability and click here for booking the party room: Book now

Party room contracts to download and sign:

Campus Party room contract

Kanaalstraat Party room contract

Please fill in the correct information and sign it. Once you have signed the contract, please email it to us. A few days before the event you will need to come to our office to pay the deposit of 50 €. We will then give you access to the room from 4 pm the day of the event until 2 pm the following day! 

Get ready to have some fun in our party room! :)

Rent equipment for your event: (only Campus Party Room)

How: Just let us know at the office or by calling.

Speaker M with subwoofer: Type: JBL Speaker310 Price: 30€ per event ​

Speaker XL with subwoofer: Type: JBL Speaker1000 or JBL Ultimate Price: 50€ per event

Light machine: Type: LED RGB Showlight 4-5 Tri-LED with stand, controller (DMX), strobe Price: 50€ per event

At StudentStay, we do everything we can to make your time in Leeuwarden unforgettable! We kick off each semester with a welcome party to help you meet new friends.

Throughout the year, we also organize exciting events such as Boats Tours, Chinese New Year, White Dinner Party, Halloween, Neon Party, and more!

We will keep you updated about events through our social media and WhatsApp channels.

Another event you can’t miss is the LEIP! Festival! It takes place twice a year:

Winter edition (LIL' LEIP! Festival)

Summer edition (LEIP! Festival)

You can find all the details and book your tickets here!

Many sports are available in Leeuwarden.

We have a private gym for you located in Building E, available free of charge 24/7 for all campus tenants.

At StudentStay, we collaborate with Leeuwarden Student Sport, a sports organization for students. You need to subscribe, and for just €10 per month, you get access to all sports classes in several buildings directly next to our campus buildings. We are surrounded by sports halls!

Examples of sports offered: Volleyball, Basketball, Badminton, Soccer, Ballet, Hip-Hop, Bouldering, Boxing, Kickboxing, HIT, Iceskating, Padel and many more.

Additionally, you’ll find a swimming pool (De Blauwe Golf) and a climbing wall near our campus.

Looking for a typical Dutch sport? You should try ice skating! Once a year, Elfstedenhal offers a free ice skating trial day. We will send a WhatsApp message and post an announcement on Instagram. The trial is free, but you will need to rent ice skates if you don’t have your own.

Looking for a specific sport? We're sure you’ll find it in Leeuwarden!

Leeuwarden is a large city, so there are many doctors available.

If you have Dutch health insurance, you can call your insurance provider and ask them to help you find a doctor. They are required to assist you in finding one, after which you can register as a patient.

If you do not have an assigned doctor, you can check the nearest clinic to our campus: Compas Huisartsenpraktijk, and see if they can schedule an appointment for you. You will have to call them between 8 am and 10 am in the morning for an appointment. You will get either the same day or just within a few days an appointment, depending on your situation.

MCL Hospital in Leeuwarden

MCL (Medisch Centrum Leeuwarden) is a major hospital located in Leeuwarden, providing medical care and emergency services. The hospital offers a service called Doktorswacht in the evening, starting from around 5:00 PM, for spontaneous visits. However, please note that these visits are only for emergencies. Non-urgent cases will not be accepted during this time. During the night, the main entrance of MCL is closed. To access the hospital, you must go to the right side of the building in another building, behind the parking lot, and use the side entrance where the ambulance vehicles are parked. Make sure to have a valid reason for your visit and remember the special instructions for night access.

In case of an emergency, call 112 for ambulance, fire, or police services. The appropriate service will be dispatched based on your emergency.

Leeuwarden is a charming and historic city located in the northern Netherlands. As the capital of the Friesland province, it is known for its rich cultural heritage, beautiful architecture and picturesque canals. The city has a total of 130.000 inhabitants.

Leeuwarden is also known for its vibrant arts and culture scene. In 2018, the city was named as the European Capital of Culture, which brought a year-long program of events and performances celebrating the city's cultural diversity and creativity.

Throughout the year, there are many festivals and events taking place in Leeuwarden.

In addition to all cultural offerings, Leeuwarden has a bustling nightlife with many bars, cafes and restaurants. Whether you're looking for a cosy pub, a refreshing cocktail, or a delicious local meal? You will find it in Leeuwarden!

Leeuwarden is an excellent choice for anyone looking to study in the Netherlands. With its top-ranked universities, affordable living costs, vibrant student community and central location it's the perfect place to have an unforgettable student experience.

There are many things to see and do in Leeuwarden! Here are a few must-see attractions. Here you can check all the upcoming events.

There are many online recruitment platforms such as Indeed, Recruit a Student, Randstad, StudentJob, and more. Since Leeuwarden is an international city, there are plenty of student job opportunities—even if you don’t speak Dutch!

Make sure to update your CV and write a strong motivation letter, then start looking for your perfect "bijbaan" (part-time job) in Leeuwarden!

Office Hours & Contact Information

Our office is open Monday to Friday from 9:00 AM to 5:00 PM, except on public holidays. After office hours, the night shift manager takes over. Please check the 24/7 section for more details.

How to Reach Us
📍 Visit Us: You are welcome to drop by during office hours—no appointment needed unless a longer discussion is required.
📞 Call Us: +31 6 200 323 27

• If we don’t answer immediately, we may be in a meeting or conversation.
• If urgent, please try calling two more times right away.
• If not urgent, please try again an hour later.

📧 Emails: We only respond to emails regarding urgent matters.

For general questions, please check the FAQ or visit us during office hours.

Stay Updated via WhatsApp Channels

Every year, starting in August, we create WhatsApp channels for each building on campus and for the apartments in the city center.

📩 How to Join:

• Before moving in, tenants receive an email with the link to their designated WhatsApp channel.
• We strongly recommend joining this channel to stay informed about important updates from StudentStay.

⚠ Important:

• We do not guarantee that important information will be sent via email.
• The WhatsApp channel must be actively followed to stay updated.
• On average, we post 2–3 times per month, covering topics such as:
  • Check-in & check-out information
  • Events
  • Essential updates regarding your stay

By joining the WhatsApp channel, you ensure that you receive all relevant updates throughout your stay.

In addition to our WhatsApp channels, tenants can also follow us on Instagram and TikTok for extra updates.

📲 Stay connected on:

• Instagram 📸
• TikTok 🎥

While most important updates are shared via WhatsApp, we also post event announcements and other updates on our social media channels. Stay tuned for news, community events, and a glimpse into student life at StudentStay!

We offer a 24/7 emergency service to ensure that you are supported outside of office hours, including during holidays and vacation times.

How It Works

• We have two night shift managers who are on call, responsible for taking calls and addressing emergencies throughout the entire night.
• If you face an urgent situation (e.g., being locked out, losing a key, power failure, or other emergencies), please call us three times at +31 6 200 323 27. This helps ensure that your issue is addressed quickly.
• Please note: Only call us for urgent matters such as the ones listed above.
• For extremely urgent situations, such as fire, serious health issue or serious safety concerns, please call the emergency services directly:
  • Fire Brigade: 112
  • Ambulance: 112
  • Police: 112

We aim to be at your location within a few minutes, depending on the time of your call.
Please also inform us if you’ve called the emergency services, so we can coordinate and assist as needed.

Hospital & Response Time

• The MCL Hospital in Leeuwarden is located just 15-20 minutes by car.

By following these steps, we ensure that your emergency is handled efficiently, no matter the time of day or night.